Terms & Conditions

1. Introduction

Welcome to Alpha Connects. These Terms and Conditions govern your access to and use of our website, services, digital products, and related business solutions.

Alpha Connects provides branding, creative design, printing, digital marketing, website development, SEO, AEO, GEO, content production, CRM, business automation, AI-powered solutions, and smart digital business products.

By accessing our website, placing an order, purchasing a product, or engaging our services, you agree to these Terms and Conditions. If you do not agree, please discontinue the relevant use of our website or services.

2. Definitions

For the purposes of these Terms and Conditions:

• Alpha Connects, we, us, or our refers to the business operating under the name Alpha Connects.
• Client, customer, or you refers to any individual, business, organization, or entity using or purchasing our services or products.
• Services refers to all creative, marketing, printing, development, automation, consulting, and technology-related services offered by Alpha Connects.
• Digital Products refers to AlphaTap, AlphaReview, digital vCards, NFC business cards, mini websites, and other digital products offered by us.
• Agreement refers to these Terms and Conditions together with any applicable quotation, proposal, invoice, order confirmation, or separately agreed service contract.

3. Scope of Services

Alpha Connects may provide the following services:

1. Branding and Creative Design
2. Printing and Promotional Solutions
3. Digital Marketing and Advertising
4. Website Design and Development
5. Search Engine Optimization (SEO), Answer Engine Optimization (AEO), and Generative Engine Optimization (GEO)
6. Content and Media Production
7. CRM and Business Automation
8. AI-Powered Business Solutions
9. Smart Digital Business Products
10. Analytics and Growth Strategy

The exact scope, deliverables, timelines, pricing, revisions, and other conditions for each project will be specified in the relevant quotation, proposal, invoice, or written agreement.

Services may be modified, expanded, or discontinued from time to time, subject to existing contractual commitments and applicable law.

4. Eligibility and Business Information

You confirm that you are legally capable of entering into a binding agreement under applicable law.

If you engage our services on behalf of a company, partnership, or other organization, you confirm that you are authorized to act on its behalf.

You agree to provide accurate contact details, business information, billing information, content, and other materials reasonably required to deliver the agreed services.

5. Quotations, Proposals, and Orders

5.1. Quotations and proposals will describe the proposed services, deliverables, fees, and relevant conditions.

5.2. A quotation is valid only for the period stated in it. If no validity period is specified, Alpha Connects may confirm or revise the quotation before accepting the order.

5.3. A project will commence after the required approvals, advance payment, materials, access credentials, and other prerequisites have been received.

5.4. Verbal discussions do not override written commercial terms unless the revised terms are confirmed in writing by authorized representatives of both parties.

5.5. Any additional work outside the approved scope may require additional charges and revised delivery timelines.

6. Pricing, Payments, and Taxes

6.1. All service and product prices will be communicated through the applicable quotation, invoice, order page, or written confirmation.

6.2. Unless expressly stated otherwise, quoted prices exclude applicable GST, statutory charges, advertising budgets, third-party subscriptions, domain registration, hosting, stock assets, shipping, and other external costs.

6.3. Clients must make payments according to the schedule specified in the quotation or invoice.

6.4. Advance payments, milestone payments, recurring fees, and final payments must be paid by their respective due dates.

6.5. Alpha Connects may pause work, restrict access to paid services, or suspend further deliverables after providing appropriate notice where payment remains overdue, subject to applicable law and the relevant agreement.

6.6. Advertising expenditure paid to Google, Meta, or another advertising platform is separate from Alpha Connects' service fees unless expressly included in the quotation.

6.7. Clients are responsible for providing correct billing details and applicable tax information.

6.8. No payment term in this document excludes any refund, remedy, or other right that cannot legally be excluded.

7. Project Timelines and Delivery

7.1. Estimated timelines will be communicated during project planning or in the relevant proposal.

7.2. Timelines may depend on the timely receipt of client content, approvals, payments, technical access, printing specifications, and other required information.

7.3. Delays caused by incomplete information, late approvals, additional requirements, third-party providers, or circumstances beyond our reasonable control may affect delivery dates.

7.4. Alpha Connects will make reasonable efforts to complete agreed work within the estimated timeline and communicate material delays.

7.5. A client-requested change in scope may require a revised schedule and additional fees.

8. Client Responsibilities

Clients agree to:

• Provide accurate, lawful, and complete information.
• Supply approved logos, photographs, videos, copy, product details, and other required materials.
• Obtain the necessary rights, licences, permissions, and consents for materials supplied to us.
• Review and approve designs, advertisements, website content, and other deliverables within a reasonable period.
• Maintain the security of accounts and credentials under their control.
• Ensure that their products, services, advertisements, claims, and business practices comply with applicable laws.
• Respond to reasonable requests for information or approval.

Alpha Connects is not responsible for errors resulting directly from incorrect or incomplete information supplied or approved by the client, except where responsibility arises under applicable law.

9. Branding, Creative Design, and Revisions

9.1. Branding and design work will follow the approved brief, quotation, or proposal.

9.2. The number of revisions included in a project will be specified in the applicable quotation or agreement.

9.3. Additional revisions, major concept changes, or requests outside the approved scope may incur additional charges.

9.4. Clients should carefully review spelling, names, telephone numbers, addresses, product specifications, prices, and other information before approving final artwork.

9.5. Once artwork has been approved for printing, production, publication, or advertising, changes may require additional fees and may not always be possible.

9.6. Source files, editable files, working files, fonts, licensed assets, and design resources are included only when expressly agreed or required by law.

10. Printing and Promotional Solutions

10.1. Printing orders will be produced according to the approved artwork, specifications, quantity, material, and finish.

10.2. Minor variations in colour, cutting, paper texture, material finish, and production may occur because of differences in printing equipment, materials, screens, and manufacturing processes.

10.3. Physical samples or digital proofs should be approved where applicable before production.

10.4. Clients must inspect delivered items and notify Alpha Connects of apparent defects, shortages, or incorrect specifications within seven calendar days of delivery, where reasonably practicable. This notification period does not remove any mandatory rights available under applicable law.

10.5. If a verified production defect or error attributable to Alpha Connects is established, we will assess an appropriate remedy, which may include correction, replacement, reprinting, or refund, depending on the circumstances and applicable law.

10.6. Delays caused by printing vendors, courier services, transport disruptions, or other third-party providers may affect delivery.

11. Digital Marketing and Advertising

11.1. Digital marketing services may include social media management, advertising campaigns, lead generation, remarketing, content planning, reporting, and related activities.

11.2. Clients are responsible for approving campaign budgets, advertising materials, offers, product claims, landing pages, and other information before launch.

11.3. Advertising budgets and platform charges are separate from service fees unless expressly included in the agreement.

11.4. Alpha Connects does not guarantee a specific number of leads, sales, impressions, clicks, followers, conversions, revenue, or return on advertising spend.

11.5. Campaign performance may be affected by competition, audience behaviour, budget, pricing, product quality, platform policies, seasonality, and other factors outside our control.

11.6. Advertising platforms may reject advertisements, suspend accounts, change policies, restrict targeting, or modify their systems. Alpha Connects will make reasonable efforts to support clients within the agreed scope but cannot guarantee platform approval or uninterrupted account access.

11.7. Clients remain responsible for the legality and accuracy of their business offers, product claims, prices, and customer-facing representations.

12. SEO, AEO, GEO, and Online Visibility

12.1. SEO, AEO, and GEO services are intended to improve a business's online discoverability, content quality, search visibility, and representation in relevant search or AI-assisted discovery systems.

12.2. Search engines and AI platforms independently determine how they crawl, index, rank, retrieve, summarize, or display content.

12.3. Alpha Connects does not guarantee specific keyword rankings, featured snippets, AI-generated recommendations, citations, indexing dates, website traffic, or lead volumes.

12.4. Search algorithms, competitors, technical conditions, website changes, and platform policies may affect performance.

12.5. Clients must not request or knowingly supply content intended to mislead customers, manipulate reviews, infringe intellectual property, or violate applicable search platform policies.

12.6. Any reporting or performance estimates will be based on the available data and the agreed scope of work.

13. Website Design and Development

13.1. Website projects will follow the agreed scope, technical specifications, functionality, and delivery milestones.

13.2. Domain names, hosting, SSL certificates, premium themes, plugins, APIs, email services, payment gateways, and third-party subscriptions may involve additional costs.

13.3. Unless expressly included, ongoing hosting, maintenance, content updates, security monitoring, backups, and technical support are not included in a website development project.

13.4. Clients are responsible for the accuracy and legality of the content, products, prices, policies, and business information published on their websites.

13.5. Website delivery, migration, or launch may depend on third-party hosting providers, domain registrars, payment gateways, or other service providers.

13.6. Additional features, integrations, redesigns, and functionality requested after approval may require a separate quotation.

13.7. The client must maintain secure access to its domain, hosting, email, and other accounts. Access transfer will be handled according to the agreed project terms and any outstanding contractual obligations.

14. CRM, Automation, and API Integrations

14.1. CRM and automation solutions may include lead management, customer follow-ups, workflow automation, WhatsApp integrations, reporting, and API-based connectivity.

14.2. Functionality depends on the availability, permissions, accuracy, and compatibility of connected systems.

14.3. Third-party APIs, messaging platforms, CRM providers, and software services may change their terms, pricing, access limits, or functionality without our control.

14.4. Clients must obtain appropriate permissions and legal grounds for collecting and using customer information, sending communications, and operating automated workflows.

14.5. Alpha Connects does not guarantee that every message will be delivered, every lead will convert, or every integration will remain continuously available.

14.6. Clients are responsible for reviewing automated workflows and ensuring that they operate appropriately for their business.

15. AI-Powered Business Solutions

15.1. AI chatbots, AI calling agents, and other AI-powered tools may generate automated responses based on supplied data, system configuration, third-party models, and available integrations.

15.2. AI-generated outputs may contain inaccuracies, omissions, outdated information, or unsuitable responses. Clients should review important outputs and configure appropriate human oversight.

15.3. AI systems must not be treated as a substitute for qualified professional judgment where legal, medical, financial, safety-related, or other high-impact decisions are involved.

15.4. AI calling, messaging, recording, and customer interaction features must be used in compliance with applicable privacy, consent, telecommunications, consumer protection, and marketing requirements.

15.5. Clients are responsible for the accuracy of business information supplied to AI systems and for authorizing any actions taken on their behalf.

15.6. We do not guarantee that AI tools will always be available, error-free, or compatible with every third-party service.

16. AlphaTap, AlphaReview, NFC Cards, and Digital Products

16.1. Alpha Connects may provide digital vCards, NFC business cards, mini websites, digital profiles, enquiry tools, feedback collection systems, and related products.

16.2. Features, storage limits, usage restrictions, integrations, subscription terms, and support availability will depend on the specific product and plan purchased.

16.3. NFC functionality requires compatible devices and appropriate device settings. Some devices may not support all NFC features.

16.4. QR codes, digital profiles, and online pages may depend on internet connectivity, device compatibility, and third-party services.

16.5. AlphaReview may help businesses collect customer feedback and direct customers to review platforms. It does not guarantee that customers will leave reviews or that any review will be published, retained, or displayed by Google or another platform.

16.6. Clients must not use review tools to create fake reviews, impersonate customers, manipulate ratings, or engage in prohibited review-gating practices.

16.7. Clients are responsible for the accuracy and lawfulness of information displayed on their digital profiles and mini websites.

16.8. Unless otherwise stated in the product plan, continued access to hosted digital features may depend on an active subscription, renewal, payment status, and compliance with product terms.

16.9. Product-specific terms, subscription details, renewal conditions, and support policies may supplement these general Terms and Conditions.

17. Third-Party Services

Alpha Connects may use or integrate with third-party platforms and providers, including Google, Meta, WhatsApp, domain registrars, hosting providers, payment gateways, AI providers, analytics tools, and software services.

Your use of those services may also be governed by their own terms, privacy policies, fees, and usage requirements.

Alpha Connects does not control third-party platforms and is not responsible for their independent decisions, outages, policy changes, data handling, or discontinuation of services, except to the extent responsibility cannot lawfully be excluded.

Where third-party services are essential to a project, we will communicate material dependencies within the agreed scope where reasonably practicable.

18. Intellectual Property Rights

18.1. Each party retains ownership of its pre-existing intellectual property, materials, software, trademarks, and proprietary information.

18.2. Client-supplied materials remain the client's responsibility, and the client grants Alpha Connects permission to use those materials as reasonably necessary to perform the agreed services.

18.3. Ownership or usage rights in final deliverables will be governed by the relevant quotation, proposal, licence, or written agreement.

18.4. Unless otherwise agreed, rights in custom final deliverables will transfer to the client only after full payment and subject to any third-party licences or restrictions.

18.5. Alpha Connects retains ownership of its pre-existing tools, processes, templates, reusable code, frameworks, know-how, and general methodologies.

18.6. Third-party stock images, fonts, plugins, software, and other licensed assets remain subject to their respective licence terms.

18.7. Neither party may use the other party's trademarks or confidential materials beyond the permissions granted by the relevant agreement.

19. Portfolio and Promotional Use

Unless the parties agree otherwise in writing, Alpha Connects may identify a completed project in its portfolio or promotional materials using publicly available project information.

We will not intentionally publish a client's confidential information or private materials without authorization.

Clients who require confidentiality or wish to restrict portfolio use should notify Alpha Connects in writing before the project begins or before the relevant materials are published.

20. Confidentiality

Each party agrees to take reasonable steps to protect confidential information received from the other party and to use it only for the relevant business purpose.

Confidential information does not include information that is publicly available through no breach, independently developed, lawfully obtained from another source, or required to be disclosed under applicable law.

Reasonable confidentiality obligations will continue after the project ends for as long as the information remains confidential, subject to applicable law and any separate agreement.

21. Privacy and Data Protection

21.1. Alpha Connects may process contact details, account information, project materials, billing information, and other information necessary to provide services, operate digital products, communicate with clients, and meet legal obligations.

21.2. Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

21.3. Where a project involves customer data, the parties must establish their respective responsibilities for access, processing, security, retention, and deletion as appropriate.

21.4. Clients must ensure that they have the required permissions or other lawful basis to share personal information with Alpha Connects and any relevant third-party providers.

21.5. Clients must not upload or transmit sensitive, confidential, or personal information to AI or third-party systems unless authorized and appropriate safeguards are in place.

21.6. No provision in these Terms and Conditions replaces any notice, consent, security measure, or other requirement applicable under data protection law.

For more information, please review our Privacy Policy at https://alphaconnectscrm.com/privacy where applicable to the relevant service.

22. Refunds, Cancellations, and Termination

22.1. Cancellation requests must be submitted in writing to hello@alphaconnects.net.

22.2. For project-based services, cancellation charges may reflect work completed, resources committed, third-party costs incurred, and non-recoverable expenses, subject to the quotation and applicable law.

22.3. Advance payments are not automatically refundable in every circumstance. Any refund will be assessed according to the agreed terms, work completed, applicable product policies, and mandatory legal rights.

22.4. Custom printing, personalized products, and specially commissioned work may not be eligible for cancellation after production or execution has commenced, except where required by law or agreed otherwise.

22.5. Recurring services may be cancelled by giving the notice specified in the applicable service agreement or subscription plan.

22.6. Alpha Connects may suspend or terminate services for material breach, unlawful use, non-payment, misuse of systems, or security risks after reasonable notice and an opportunity to remedy the issue where appropriate, subject to applicable law.

22.7. Upon termination, the client must pay all undisputed fees due for work completed and authorized costs incurred up to the effective termination date.

22.8. Any refund, replacement, correction, or other remedy required by law will remain available regardless of this section.

23. Warranties and Service Limitations

23.1. Alpha Connects will provide its services with reasonable care and skill, subject to the agreed scope and applicable law.

23.2. Unless expressly agreed in writing, we do not guarantee uninterrupted availability, error-free operation, specific business outcomes, or compatibility with every third-party system.

23.3. Any estimates, forecasts, strategies, recommendations, or projections are based on available information and reasonable assumptions and are not guarantees of future results.

23.4. Nothing in these Terms and Conditions excludes any warranty, representation, or consumer right that cannot lawfully be excluded or restricted.

24. Limitation of Liability

To the extent permitted by applicable law, Alpha Connects will not be responsible for indirect or consequential losses, loss of anticipated profits, loss of business opportunities, or losses arising from third-party platform decisions that are outside our reasonable control.

Where legally permissible, our aggregate liability for a claim arising from a specific paid project will not exceed the fees paid or payable to Alpha Connects for that project during the three months preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot lawfully be limited or excluded, including any applicable statutory rights, or any liability for which limitation is prohibited by law.

Clients remain responsible for their own business decisions, legal compliance, customer communications, and use of deliverables.

25. Indemnification

To the extent permitted by law, clients are responsible for claims arising from their unlawful use of our services, materials supplied without appropriate rights, misleading business claims, or breach of these Terms and Conditions.

This responsibility does not extend to claims caused by Alpha Connects' own breach, negligence, unlawful conduct, or other acts for which it is responsible under applicable law.

The parties will cooperate reasonably in addressing relevant claims and preventing avoidable losses.

26. Force Majeure

Neither party will be considered in breach solely because of a delay caused by circumstances beyond its reasonable control, including natural disasters, public emergencies, government restrictions, widespread network outages, cyber incidents, transport disruptions, or failures of essential third-party infrastructure.

The affected party will make reasonable efforts to reduce the impact and resume performance as soon as practicable.

If the circumstances continue for an extended period, either party may discuss reasonable changes to the project or termination arrangements, subject to applicable law and the relevant agreement.

27. Communication and Notices

Official communications may be sent using the email addresses, telephone numbers, or other contact channels agreed between the parties.

Clients should keep their contact and billing information up to date.

Notices concerning cancellation, disputes, payment issues, or material contractual changes should preferably be sent by email to hello@alphaconnects.net so there is a written record.

28. Grievances and Dispute Resolution

If you have a complaint regarding our services or products, please contact us first so we can attempt to resolve the matter fairly.

We will make reasonable efforts to acknowledge and address complaints within a reasonable period and within any applicable statutory timeline.

If a dispute cannot be resolved through direct communication, the parties may pursue remedies available under applicable Indian law.

Nothing in these Terms and Conditions removes a consumer's right to approach a competent consumer commission, regulatory authority, or court where permitted by law.

29. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to mandatory statutory jurisdiction, applicable consumer protection provisions, and the jurisdiction of competent courts or tribunals, disputes will be subject to the jurisdiction of the competent courts in Davangere, Karnataka, where legally permissible.

30. Amendments to These Terms

Alpha Connects may update these Terms and Conditions to reflect changes in services, technology, business practices, or legal requirements.

The updated version will be published on our website with a revised effective date.

Material changes will be communicated where reasonably necessary or required by law. Changes will not retrospectively remove rights already accrued under an existing agreement or applicable law.

Continued use of our services after an update takes effect may constitute acceptance where legally valid. Where fresh consent is legally required, we will seek it.

31. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid provision will be interpreted or adjusted only as necessary to make it enforceable where legally permissible.

32. Entire Agreement and Order of Precedence

These Terms and Conditions, together with the applicable quotation, invoice, proposal, product terms, and written agreements, form the agreement governing the relevant services.

Where a project-specific written agreement expressly overrides a provision in these general Terms and Conditions, the project-specific provision will apply to the extent of the conflict.

No provision will override mandatory legal requirements.

33. Contact Alpha Connects

For service enquiries, quotations, support, cancellations, or questions regarding these Terms and Conditions, contact us using the details below.